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Service and Parts
Frank's Appliance Center & Sleepsource has been servicing the Kankakee county area and surrounding communities since 1961. Our customer service doesn't stop at the purchase or delivery and installation of the appliance and/or mattress. You can depend on Frank's whether you live in Clifton, Chebanse, Bonfield, Braidwood, Coal City, Beecher, Bradley, Bourbonnais, Herscher, Monee, Manhattan, Manteno, Frankfort, Momence, St Anne, Essex, Ashkum, Crete and anywhere in between.If service is required in the future, you can rest assured of the same dedication to exceptional assistance you received in the store. Our factory trained service technicians are readily available to handle your washer, dryer, refrigerator, freezer, oven, range, dishwasher and microwave service needs whether in or out of warranty. All of our technicians are factory-authorized technicians for: Whirlpool, Maytag, KitchenAid, Amana, Bosch, Thermador, Estate, JennAir, Magic Chef, Electrolux, Frigidaire, Wolf, Best by Broan, and Subzero.Our complete Parts Department features thousands of appliance parts in stock for your repair and replacement needs. Frank's will even order parts for you if we do not have what you need. Often times we can have your part the next day. We offer the manufacturers' warranty on all parts we sell and our Expert Protection packages offer extended service plans for your purchase after the manufacturer warranty runs out. Extended service plans can prove invaluable if the product requires repair or replacement parts. You can't put a price on peace of mind.
Delivery and Installation
Frank's is known for getting your appliance purchase and/or mattress purchase to you when you need it. Sometimes that means the same day and we deliver. Let our experienced professional delivery department handle your delivery and installation needs once your appliance or laundry purchase has been made. Our knowledgeable, insured experts will assure that your new products arrive safely and are installed properly so that you can have a worry-free installation experience. The new appliance will be tested to make sure it works correctly and all packing materials will be removed from your home so that you can get back to your day. Any questions or needs you may have will be handled promptly and professionally.Professional installation is recommended on certain products, and in some cases necessary to ensure warranty protection coverage. Your Frank's Appliance Center & Sleepsource Customer Service Representative can help you decide which installation options are best for you.
MARK Service (JoAnne's Husband) Mark has been Frank's senior service technician and owner for over 12 years! He loves to work with his hands and figure out why things work the way they work! He devotes a large sum of his time to making sure our customers get taken care of the Frank's way, with the highest level of customer service! Every week he holds a meeting for our service technicians to help keep them focused on the tasks at hand. When not knee deep in appliance repair Mark enjoys bike riding, watching the Patriots play and spending time with his loving family!
GREG Service Greg has been working at Frank's for over 15 years! He truly enjoys fixing appliances for customers like you! He has come across an array of situations and is always eager to find an answer for our customers! When Greg isn't working hard at Frank's he is spending time with his son, Gregory, playing horseshoes, going canoeing and watching the Green Bay Packers.
NICK Service Nick has been with Frank's for over 14 years! When your appliance is in need of service, Nick is the man for the job! When not at Frank's, Nick enjoys golfing, hockey (Go Blackhawks!), boxing and playing with his dog, Winston.
SAM Delivery (Mark & JoAnne's Nephew) Sam has been working part-time at Frank's for over 5 years. He is always ready to lend a helping hand wherever he is needed. He spends most of his time at Frank's helping keep the store floor stocked with the latest appliances and mattresses, answering phones and keeping the warehouse tidy. When not at Frank's Sam attends Kankakee Community College and enjoys watching movies, playing video games and spending time with his friends.
JoAnne Sales JoAnne has been in the appliance world her entire life! She worked alongside her mother, father and siblings for years until her and her husband, Mark decided to take over Frank's! Who better for the job than JoAnne? She knows the appliance and mattress industry like the back of her hand! She truly cares about your needs! When she isn't working hard at Frank's she takes an active role in the community by being involved with Women in Networking.
AUDREY Sales Audrey has been helping customers like you find their favorite appliance or mattress for the past 20 years! She is very knowledgeable about all the appliances and mattresses that Frank's carries. If you have a question Audrey has the answer! She finally became a grandmother and plans to spend much of her time outside of Frank's with her new grandson, Mason.
STEPHANIE Sales (JoAnne & Mark's Daughter) As the owners daughter Stephanie has been involved at Frank's her entire life! She has gone from playing hide and seek in Frank's warehouse to selling the top brands in appliances! She loves helping customers like you find appliances and mattresses that they will love! When not at Frank's Stephanie enjoys reading, writing, cooking and shopping. If you need any fashion advice she is your girl!
SHARON Sales Sharon is there for you when your appliance needs parts! She spends her days at Frank's elbow deep in boxes full of parts! Sharon inspects each part as it comes into Frank's before it gets into your home. When she isn't busy checking in parts she enjoys helping customers like you find their new mattress or appliance. In her spare time Sharon enjoys playing with her dog, Frankie, and spending time with her loving husband, Scott.