Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. To begin the return process, you must notify your product expert within the 14 day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise may be subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.

30 Day Comfort Guarantee

Thank you for buying your new mattress from Frank's. Buying a new mattress is a big decision and we hope you are confident in your selection. However, even after making a careful selection, sometimes people need a different level of comfort. That's why Frank's offers a 30 Day Comfort Guarantee. In the event that you feel you made a mistake in the comfort level you've chosen, Frank's will issue you a one time in-store credit so that you may reselect the mattress of your dreams.

The Fine Print:

• To qualify for the Comfort Guarantee, the customer must have completed an in-store Sleep System Analyzer session at the time of purchase. This ensures your mattress selection was based on personalized data and expert recommendation.
• A mattress protector must be purchased with the new mattress on the same invoice.
• The mattress must be in sanitary condition, law tags must be attached, free from odors or stains and clean.
• Special order mattresses are excluded from this guarantee.
• New selection must be of equal or greater value than the original mattress (no refund can be given).
• We ask that you “sleep on it” for at least 20 nights.
• Comfort Guarantee does not apply to foundations including adjustable bases.
• Exclusions: Clearance, floor models, heavily discounted mattresses, warranty replacements, special order mattresses, and promotional giveaway items are not eligible under the Comfort Guarantee.

Here's to Franktastic Dreams!

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.